4 June 2008 @ 7:50Easy IT Answers
Make the person on the other end of the phone feel like you understand their problem and can fix it for them. With a roll of the dice, you can effortlessly give the caller the answer they are looking for (so long as they are asking the right questions).
As you get older, you realize that people don’t necessarily want to know exactly what the problem is. What they really want is assurance that someone is there, listening, and is ready to come to their aid. The chances that you can actually walk them through fixing their problem is minuscule – you’re going to have to take a visit anyway, so why bother putting in the effort now?
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