Do you ever get tired of answering those support calls?
Make the person on the other end of the phone feel like you understand their problem and can fix it for them. With a roll of the dice, you can effortlessly give the caller the answer they are looking for (so long as they are asking [...]by Jon | Add a comment | Tags: how to fix your pc, it help desk, pc dice, troubleshooting
Posted in administration, funny, games
Too many people forwarding stupid emails about how to make money by forwarding this email to everyone in their address book…
Too many people surfing youtube for latest video of some idiot singing…
These sorts of things ruin the whole web experience for people who really need it for something useful. Why not slow down their connection [...]by Jon | Add a comment | Posted in administration, computers, internet, ipfw
Today I received a call from one of our stores. The guy told me that all the applications were missing on the video surveillance server except for System Preferences.app. So, the first thing I did was to connect via Remote Desktop to take a look and of course change the admin password. Very odd indeed. [...]by Jon | Add a comment | Posted in administration, stupid
At one point I decided to have the web server email the day’s access_log to me. Instead of emailing the entire log, I grep’ed through the log to only get “today”, piped that to grep again to exclude entries that contained the IP address of the Intermapper server, and then piped that to mail. So, [...]by Jon | 1 comment | Posted in administration, logs, mail, shell script, webserver
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